SHIPPING & RETURNS 

Shipping Policy

  • All orders will be processed and shipped within 3-5 business days.

  • Please note that orders are not shipped on weekends or holidays.

Shipping Time:

  • Once shipped, you should receive your order within 7-10 business days.

  • Delivery times may vary depending on your location and the efficiency of your local postal service.

Shipping Locations:

  • Currently, we only offer shipping within the UK and EU.

Order Tracking:

  • Once your order is shipped, you will receive a tracking number via email.

Additional Information:

  • Please ensure all shipping information is correct. We are not responsible for delays or lost packages due to incorrect addresses.

  • If you have any questions or concerns about your order, please contact us at contact@officialsylva.com


Return Policy

We will accept the merchandise for a full refund within 14 days of receipt. 
Please note that any returns must arrive back to us in new and unworn condition with all original tags attached. 

Exchange Policy

Please note that we do not offer exchanges at this time.

How to Initiate a Return

  1. Contact us via the Returns Order confirmation you received on email or in your account on officialsylva.com.

    Ensure you include your Order ID, the item(s) you wish to return, and the reason for your return.

  2. Pack Your Items: Carefully pack the item(s) in their original packaging to ensure they are protected during transit. Including all tags and barcodes.

  3. Ship Your Return: Drop off your return package at the nearest shipping provider promptly to make sure it reaches us within 14 calendar days from your original order’s shipping date.

  4. Quality Inspection: Upon receipt, all returned items undergo a thorough inspection to ensure they meet our return criteria.

Refund Processing

After your returned item(s) have been received and passed our quality inspection, we will process your refund. Our team aims to complete this process within five business days of receiving your return. Please note that shipping costs will not be refunded, and it may take up to ten business days for the refund to appear in your account, depending on your payment provider's processing times.